Support

Here's everything you need to know about renting:

For professionals and individuals, a deposit will be required (by credit card) and be sure to have a piece of identification (such as a driver's license) when you visit.

For professionals ; your account information or other relevant information (contacts, order form, project name, address, authorized personnel) will be requested

You have two options. We suggest that you visit our website in the “find a branch” section. The opening hours will be posted there. The second option is to call us at the branch. Please note that our hours may vary from one branch to another and at different times of the year.

The data provided is encrypted in our systems. No sensitive information is kept.

Please contact us as soon as possible for assistance or replacement.

An inspection is made in front of the customer, after each return. Please inform our teams in the event of a breakage caused when using one of our products.

If the damage is accidental and not related to abuse, the 9.9% damage waiver typically covers the cost of maintenance and repair. No worries, we can assess together on return.

When your items are returned, they will be inspected and verified. Your transaction will then be closed and the refund will be applied according to your payment terms. It is also possible for us to send your documents by email, ask one of our advisors at the branch.

You can request a pickup by phone in branch or at 1-800-361-1486, with an agent by clicking below or by email at clients@simplex.ca
A rental stop confirmation number will then be given to you."

Yes, it is possible to return most items to another branch, subject to the opening hours and days of the branches. Opening hours may vary.

Branch opening hours may vary, and the type of rented item(s) may also be subject to certain restriction(s). Be sure to verify this information with a Simplex advisor when opening the rental contract or making a reservation.

Generally, there is no waiting period when returning a rental in-store.

For individuals, we accept personal credit and debit cards.
For account-holding customers, we accept credit cards, branch debit cards, direct deposits, checks by mail and Interac credit cards

This is a wear clause representing 9.9% of rental rates, which is used to cover accidental breakage during normal use of a tool or equipment. Please note that all of our customers must pay these additional fees. Please note that this clause does not cover claims for fire, theft, vandalism or negligence. In the event of abuse, the customer will be billed an amount equivalent to the repair of the broken equipment, i.e. the costs relating to the replacement of parts and labor.

Yes. The security deposit securing your reservation is taken only from your credit card. The final payment of the invoice can be made on the same card, on another credit card, or on a debit card at the branch.

Visit the "Jobs" section of our career page at this address: https://app.mynjobs.com/e/location_doutils_simplex/en. You can search for available offers according to location.

The easiest way to apply directly for a position that interests you is by visiting our "Career" site, or by applying for an unsolicited application.

The easiest way to apply directly for a position that interests you is by visiting our "Career" site, or by applying for an unsolicited application.